Terms of Service

This site is operated by the atelier that makes the veils. Orders placed here are fulfilled from Korea and shipped internationally.

• Mariel Atelier (“Mariel Veil”, “we”, “us”)
• Representative: Hyewon Kang
• Address: 1177-12 Gangnam-ro, Gangsang-myeon, Yangpyeong-gun, Gyeonggi-do 12572, Republic of Korea
• Business registration number: 529-04-03374
• Mail-order sales registration: 2026-Gyeonggi Yangpyeong-0940
• Email: marielatelier@naver.com · Telephone: +82 70-8064-2749

You may order if you are able to enter into a binding contract where you live, and if you are ordering for personal use rather than for resale. We sell to consumers, not for distribution.

We cannot ship to countries subject to trade sanctions, or to any address our carrier will not accept. If you order to such an address we will cancel the order and refund it in full.

A product listing is an invitation to buy, not an offer. Your order becomes a contract only when we confirm it by email after your payment has been captured.

Occasionally we may decline or cancel an order: if the last of a veil has already been sold, if the price or description was clearly wrong, or if we cannot verify the payment. In each case we cancel before dispatch and refund anything already taken, in full.

Every veil is made in small runs by hand, so stock counts are kept manually and can be a little behind. If your order cannot be filled we will tell you within two business days.

All prices on this site are in US dollars and exclude import duties and taxes. Standard shipping is included in the price, with no minimum order. The amount charged is the total shown at checkout, in USD.

Your card issuer or PayPal converts that amount into your own currency at their rate, and may add a foreign transaction fee. That conversion is between you and them; we only ever see the USD amount.

Payments are handled by Eximbay and PayPal on their own hosted pages. We never receive or store your card number.

We dispatch within one to two business days of payment, excluding Korean public holidays. Standard delivery is free to every destination we serve; an express upgrade is offered at checkout for the difference in postage. Delivery times, carriers and upgrade rates are set out in the Shipping & Returns policy, which forms part of these terms.

Risk in the goods passes to you on delivery. Title passes when we have received payment in full.

Delivery estimates are the carrier's, not a guarantee. Customs inspections, weather and local carrier backlogs are outside our control.

Goods are sold on a delivered duty unpaid basis. Any import duty, VAT, GST or customs handling fee charged in your country is your responsibility and is collected by your carrier or customs authority, not by us.

We declare every parcel accurately, at the price you paid, as required by Korean export law. We cannot mark an order as a gift or understate its value.

If you refuse a parcel because of duties, we treat it as a return: we refund the goods once the parcel reaches us, less the postage we paid to send it and any charges the carrier passes on to us.

You may return an unused veil within 14 days of delivery for a refund of the price you paid for it. Tell us before you send anything back so we can give you the return address. Since standard delivery is free there is no delivery charge to refund.

If you live in the EU or the UK you also have a statutory right to withdraw within 14 days of receiving the goods, without giving a reason. Nothing here limits that right, or any other right you have under the consumer law of your own country.

The veil must come back unworn, unwashed and in its box, with the lace undamaged. Return shipping is at your cost unless the item was faulty or we sent the wrong one.

Custom or personalised orders, and gift cards, cannot be returned. The full procedure is in the Shipping & Returns policy.

Woven lace has small irregularities; they are a feature of the weave and not a fault. A pulled thread, a torn edge, a broken seam or a colour that does not match the listing is a fault.

Email us photographs within 14 days of delivery and we will replace the veil or refund it in full, including the shipping both ways. You choose which.

The photographs, text, lace patterns and the Mariel Veil name are ours or are licensed to us. You may share our product photographs with attribution and a link. You may not use them to sell veils, train a model on our catalogue, or copy the patterns for production.

We are liable for loss that we cause by breaking this contract or by failing to act with reasonable care, up to the amount you paid for the order.

We are not liable for indirect or consequential loss, and we do not exclude liability for death, personal injury or fraud, or anything else that cannot be excluded under the law that applies to you.

These terms are governed by the laws of the Republic of Korea, and the courts of Korea have jurisdiction. Where you buy as a consumer, this does not deprive you of the protection of the mandatory consumer law of the country you live in, nor of the right to bring a claim in your local courts if that law allows it.

Please write to us first. Almost everything is settled by email within a day or two.

We may update these terms. The version in force when you place your order is the one that applies to it, so the effective date above matters more than the date you read this.

Questions about these terms: marielatelier@naver.com.